Wait Time:

Denver International Airport (DEN) and Eagle-Vail Airport (EGE) arrivals have 1 hour of free wait time for all domestic or international flights from the arrival time. Any additional wait time will be charged $89-$99/hour for SUV or $129-$149/hour for Mercedes Sprinter Van. Hotel and Private Residence pickups have 20 minutes of free wait time from the originally prearranged pickup time. Any additional wait time will be charged $89-$99/hour for SUV or $129-$149/hour for Mercedes Sprinter Van.Vail Valley Private Jet Center (FBO) arrivals have 1 hour of free wait time from the originally scheduled arrival time. Any additional wait time will be charged $89-$99/hour for SUV or $129-$149/hour for Mercedes Sprinter Van.Vehicle hired by the hour will be charged additional hourly rate if any extra wait time or driving time will be used. 

Missed/Delayed Flights:

We will always track and monitor your flight before the vehicle will be send to the airport. For missed flights or delays of more than one hour, please call Customer Service immediately to reschedule accordingly. We can't guarantee availability, if the the originally scheduled reservation was modified within 48 hours, but we will try to send another vehicle to accommodate your modified trip. If we cannot accommodate requested changes, we will consider this reservation cancelled within 48 hours with no refund. 

No Shows:

If you fail to show up at the scheduled pickup time and/or location for the arriving fight information you provided to us and there has not been any contact with our Customer Service or you driver 60 minutes after domestic or international flight arrival time you will be considered a “No Show” and charged the full rate with no refund.

Cancellation Policy:

All reservations cancelled more than 48 hours in advance from scheduled pickup time will receive a full refund.All reservations cancelled for any reason (including cancelled flights) less than 48 hours in advance from scheduled pickup time will not receive a refund and will be charged the full rate.

Suggested pickup time:

Denver International Airport (DEN)4 hours in advance:From Vail, Beaver Creek, Arrowhead, Bachelor Gulch, Avon, Edwards, Breckenridge, Keystone and Copper Mountain. Based on good weather conditions and no traffic. 6 hours in advance:From Aspen and Snowmass. Based on good weather conditions and no traffic. Eagle-Vail Airport (EGE)2 hours in advance:From Vail, Beaver Creek, Arrowhead, Bachelor Gulch, Avon, Edwards. Based on good weather conditions and no traffic. 3 hours in advance:From Aspen, Snowmass, Breckenridge, Keystone and Copper Mountain. Based on good weather conditions and no traffic.

Meet & Greet:

Denver International Airport (DEN)After you will pick up the luggage, please call Customer Service +1 (970) 261-6509 to let us know, that you are ready to be picked up. Your driver will pick you up within 5 minutes by the door #508, Island 1, West Side or door #509, Island 1, East Side. Eagle-Vail Airport (EGE)Your Driver will meet you next to the baggage claim at the Ground Transportation Meet & Greet area. He will hold a sign with your name on it. Vail Valley Private Jet Center (FBO)Your Driver will meet you at your private jet, planeside or FBO lobby. 

Extra Stops:

We offer a complimentary 20 minute stop on request, if necessary, on the way to your destination (bathroom, convenience store, etc). Any stops, longer than 20 minutes, will be charged an hourly rate and must be prearranged when you book your trip. 

Extra Fees:

  • 20% standard gratuity will be added for all trips.
  • Transfers after 11:00 pm and before 5:00 am subject to 10% after hours surcharge.
  • Private Jet arrivals and departures will be charged $25 gate fee.
  • If free wait time was exceeded, hourly rate will be applied.